Location - Witney

About the Role

My client are looking for a highly organised and customer-focused Internal Account Manager to join their Procurement team. This is a varied role responsible for managing the full lifecycle of internal sales and procurement activities, from initial quotation requests through to ordering, renewals and after-sales support.

Working closely with customers, consultants, suppliers and internal teams, you`ll ensure customers receive accurate quotations, timely updates and an excellent service throughout their purchasing journey.

Key Responsibilities

• Manage the end-to-end sales process for designated regions, from quotation through to order fulfilment.
• Produce accurate and competitive quotations within agreed service levels.
• Build strong relationships with schools, consultants, suppliers and internal stakeholders.
• Convert approved quotations into sales orders and issue contractual documentation.
• Place and manage orders for hardware, software, licensing and project-related equipment.
• Coordinate with project teams to ensure products are delivered in line with installation schedules.
• Manage software, licensing, broadband and hardware warranty renewals.
• Act as a first point of contact for customer and consultant enquiries.
• Work with suppliers to obtain pricing, product information and lead times.
• Support warranty claims, invoice queries and supplier certification requirements.
• Maintain accurate records within CRM and finance systems.

About You

You`ll be someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You will have:

• Previous experience in an internal sales, account management, purchasing or customer service role.
• Strong administration and organisational skills.
• Excellent written and verbal communication skills.
• Experience managing multiple priorities and working to deadlines.
• A high level of accuracy and attention to detail.
• Confidence communicating with customers, suppliers and colleagues at all levels.
• Good IT skills, including experience using CRM and business systems.
• A proactive and collaborative approach to work.

Desirable Experience

• Experience working within the IT channel or technology sector.
• Understanding of ICT products, services and licensing.
• Experience of procurement processes.
• Knowledge of the education sector and schools market.

If you`re looking for a role where you can make a real difference, while developing your commercial and customer relationship skills within a growing organisation, we`d love to hear from you.