Automation, Insight & Reporting Analyst

Centrica Plc

  • Location:
    England
  • Salary:

Job Description

Description:

As the Automation, Insight & Reporting Analyst you'll maintain effective relationships with key stakeholders, and act as an analytical consultant to provide powerful insights & analytics.

Supporting day to day operations as well as project and change plan activities of GBS (Global Business Services) Reporting & Insights across Centrica.

There is flexibility on location and the role can be linked to any Centrica office location.

The Job role (what you will be doing):

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Manage Workday reporting configuration and deployment of change requests
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Configure Workday reports, dashboards, scorecards, embedded analytics, etc
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Detect opportunities for process improvement and leverage technology to automate manual / time consuming / error prone processes
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Leverage Workday Prism to create process automation and cost savings
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Support with insight embedment by guiding / supporting briefing sessions, video content and other embedment activities
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Embed a self-service culture, incorporating customer feedback to create an improved service offering
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Collaborate with external vendors and companies in the Workday community
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Resolution of Tier 2/3 incidents
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Establish & maintain relationships with key stakeholders
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Work effectively with stakeholders to translate requirements that will inform the implementation of effective and efficient systems and processes
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Provide insight on data to drive data driven decision making
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Develop deep Workday functionality expertise
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Participate in all phases of system testing, as required, including creation of test scenarios, performing functional tests, support of users during test phases and defect resolution
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Lead on resolving escalated support requests
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Proactively identify and /or correct errors in Workday business processes, employee data or data configuration
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Develop strong relationships with business users in all GBS Functional areas
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Research available technologies and features to utilise where applicable.

The Person:

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A strong analytical background with knowledge of common insight applications
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The ability to determine trends, correlations, duplication etc from data sets, providing ‘insight’ to the intended audience
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An understanding of relational database configuration
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Knowledge of HR Software support preferred
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Solid cross functional understanding of Workday
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Workday reporting implementation and / or Workday reporting BAU support experience desired
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Workday reporting / prism accreditation(s) desired but not essential
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A keen eye for process improvement
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Manage stakeholder relationships
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Project Management experience
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End User Support experience
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Experience of working on Global Projects or within a Global Organisation
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Clear communicator able to present & challenge ideas/requirements, drive decisions and document solutions
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Interaction skills – ability to work as part of a larger team
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Dealing with near and offshore teams as well as numerous 3rd Party teams
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Ability to work outside of comfort zone and across functions.

REASONABLE ADJUSTMENT:
If you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.