Housing Management Coordinator

Home Group

Location: Somerset

Salary: £21,500

Closing Date: 07.07.2022

Housing Management Co-ordinator

Location: Chard, Somerset 

Permanent, Full Time (37.5 hpw)

Salary circa £21,500 pa, based on skills and experience, plus brilliant benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have a fabulous job opportunity for you to join our awesome team! We support our brilliant customers who have some quite complex backgrounds and support needs. They may have a history of substance or alcohol dependence, offending, homelessness, and some have ongoing mental health support needs. We help them with managing and maintaining their tenancies, with the aim of moving on to secure, long-term accommodation. Our customers live in various Home Group properties across Chard, Street and Yeovil some of these are self-contained flats, and some share facilities.

You’ll help our customers by focussing on tenancy support and will travel within the local area to meet with them and visit their properties. You’ll help our customers to manage their tenancy and rent accounts, assisting them with housing benefit claims and making sure that these are received on their rent accounts. Where there is a need you will also issue and sign warning letters and Notices which may lead to attending court.

You’ll also turn around vacant bed spaces so that new customers who need our help can move in quickly, making sure our service achieves maximum occupancy and is health and safety compliant.

Be yourself at Home 

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!

Do let us know if you’d like us to make any adjustments to support you in your application or day to day on the job!

About you

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

As Housing Management Coordinator you’re experienced in managing a housing management caseload and overseeing landlord and housing management duties. You know all about re-letting rooms or units, collecting rents, and taking formal tenancy action when needed. You’re great at managing your own time and have strong written and verbal communication skills.

To make sure our customers are well supported, it’s important that you have worked in a housing environment before. Don’t worry, we won’t drop you in at the deep end, we’ll help you to understand how things work at Home Group.

As this is a community-based role, you need to be able to drive, as well as having access to a vehicle, insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use.

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

About our team

There are 6 of us in the team, and we don’t just love to support our customers, we’re there for each other too, we’re super passionate about supporting customers to reach their goals and celebrating their achievements.

To us were not just a team we’re a ‘work family’.

Agata is our brilliant Manager and has over 12 years of experience in housing management and holds her NVQ5 and Degree in Health and Social Care. She manages Intensive Housing Management team across South Somerset (Yeovil, Chard and Street).

Working hours

You’ll work on a regular shift pattern between Monday and Friday. We are happy for you to put suggestions forward of how you wish to work your 25 hours per week. We are flexible and understand the importance of time you need to spend time doing the things that matter to you.

Want to know more?

If you’re not reading this advert on our career pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Management Coordinator Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award-winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.