Service Manager Out of Hours

Home Group

Location: All Locations

Salary: £20,000

Closing Date: 03.02.2022

Service Manager Out of Hours 


Full Time (37.5 hours per week), Permanent

Salary from £20,000 to £21,900 pa (pro rata) Plus, brilliant benefits!

Delivering support with a difference. That’s when it hits home. 

We are looking for a night owl that thrives when met with a challenge to lead a committed and motivated team delivering efficient, high quality support; empowering clients to live independently.

You will manage a team of support workers who respond to emergency situations that occur across our supported and CQC services in the Tyneside and Northumberland area. Our area is build up of over 45 accommodation services supporting all types of customers, we support vulnerable people who are young and old, some services are for adults with learning disabilities, we have a number of specialist mental health services working alongside our own clinical teams.

Unfortunately, our service managers can’t work 24/7, so that’s when our amazing out of hours service steps in to support customers and colleagues working on a night and weekends. Sometimes they need a little telephone reassurance when dealing with a tricky situation, or help to resource staffing, and sometimes they may need face to face support with a major incident like a fire or flood or even death. This is a new role and so we are looking for 4 managers to join the team and work alongside our support team, this role requires someone who is accountable and not afraid to make decisions through careful consideration of policies, safeguarding implications and commercial ensuring you are commercially astute.

A bit about you

To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders. We’ll be impressed with your passion for promoting independence and social inclusion through person centred support, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways.  

You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it’s also important that you have excellent communication skills, IT skills and strong analytical skills too. So join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people’s lives. 

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

 As this is a leadership role across our area covering Newcastle, Gateshead and Northumberland, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

What makes us No.7 in the UK’s Best Super Large Great Places to Work 4th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and Investors in People Platinum Standard….? It’s our brilliant people and culture! 

About our teams

You will manage our team of Out of Hours Support Workers, who you will be on shift with and you, you will also take up the line management of a team of bank Support Workers. You are required to be flexible to work within other office/service locations in the future within an agreed area of your initial office location. We don’t just love to support our customers, we’re there for each other too!

Working hours

You will be working on a rota covering between the hours of 17.00 and 09.00 during the week, and all day and night on weekends. As we’re asking you to be flexible for us, we aim to give you the time you need to spend time doing the things that matter to you!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Client Services Manager job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!