Support Coordinator

Home Group

Location: Bath

Salary: £23,000

Closing Date: 16.08.2022

Support Coordinator

Location: Bath

Permanent, Full time (32.5 hpw)

Salary circa £23,000 pa, based on skills and experiences, plus Brilliant Benefits

£10.05 per hour if you’d prefer a casual job

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have a fabulous job opportunity for you to join our awesome team as our Support Coordinator. We support our brilliant customers to maintain a supported tenancy with the aim that they will be empowered to move on to a lower supported service or, into their own independent accommodation. 

Our aim is to deliver long-term positive solutions for the people we work with and we measure our success not by the number of people we support, but through the outcomes our customers achieve.   

As our Support Coordinator, you’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers.  Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements.

You’ll also have responsibility for working collaboratively with external agencies, to assess and engage support for our customers.

We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!  

Customer quote

‘I really enjoyed the cooking healthy on a budget session and will definitely be making it again’

`I’ve signed up to do the HAP course because I know it will help me to become more independent and I want to be able to do things for myself.’

Be yourself at Home 

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!

About you

As our Support Coordinator, you’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. 

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system. This means that you don’t have to be in the office as you can complete support plans on the go. 

To make sure our customers are well supported, it would be great if you’ve had a job in a supported housing environment before.  However, if you have transferrable skills, let us know in your cover letter how you can demonstrate your understanding of the challenges this job may present. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

You’ll need to travel around to spend time with your customers, although the office is in Bath City Centre and in walking distance of the service. You could do this role using public transport, or if you drive and have access to a vehicle, that would also be amazing! (we pay your expenses to cover this use!) We may be able to support with travel and parking costs too.

We’ll support you to be the best you can be and our focus is growing our own talent. This can include career progression into another role or learning more about the job you’re in.

You’ll have access to many benefits including discounts with over 900 retailers where you can save on the items and experiences that really matter to you and your family. We also offer salary sacrifice schemes for technology, cars and cycle to work. We have plenty of wellbeing opportunities for you with webinars, workshops and support.

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

About our team

You’ll join a new team and will have a chance to make a difference in shaping the vision of the service. You’ll also help support our customers to reach their goals and celebrate their achievements.

We are a diverse friendly bunch, full of enthusiasm and excited for the future. Christina Nicholls, the new manager has a wealth of experience and is really supportive. She believes in a good life work balance. In her own time she likes to try new things, and has recently completed a sky dive and likes to travel. To us we’re not just a team we’re a ‘work family’.

Working hours

We operate normal office hours across our Bath services with some flexibility so customers who work or are in education can still access support sessions at times that work for them.

Casual job

Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank. You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

More about this job 

If you’re not reading this advert on our job pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards! 

Applying for this job 

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

Do let us know if you’d like us to make any adjustments to support you in your application.