Outbound Retention Advisor

Centrica Plc

  • Location:
    England
  • Salary:
    20370

Job Description

Description:
The Important Stuff: 

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Salary: �20,370 + a generous OTE based on your sales performance
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Shift: We are open from 0800-2000 Monday to Friday and 0800-1800 on Saturday, we have a range of shift options working 37 hours per week.
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Locatio
n: Home Working
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Contract: Permanent (subject to probationary period)
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Holidays: 25 days per year
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Pension scheme
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Private health care
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Quarterly performance bonus
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Host of flexible benefits

What we need from you: 

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Passion for customers, achieving and exceeding targets
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Previous experience of successfully working in a telesales role
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Thrive on the challenge of smashing your targets
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Great rapport building and exceptional customer service skills
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Strong IT skills for navigating your way through our various systems
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Suitable home working environment (we’ll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions)
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Reliable broadband speed of at least 10Mbps download and a similar upload speed

About British Gas

As an energy services and solutions company, we put customers and colleagues at the heart of everything we do
, to add value for all. We share a common purpose to help our customers live sustainably, simply and affordably!

Our people are our best asset and we'd love you to join us!

About the role 

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Making outbound calls to existing British Gas customers you will use your sales skills and powers of persuasion to convince our customers to remain with British Gas
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You will have a toolkit of discounts and special offers to enable your conversations

In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service and sales.

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.

REASONABLE ADJUSTMENT:
If you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.