Planning Administrator

Centrica Plc

  • Location:
    Scotland
  • Salary:
    20554

Job Description

Description:
Are you passionate about delivering exceptional Customer Service?

Are you looking for your first job or fancy something different which is both rewarding and satisfying?

Do you want to earn while you defer your Uni place for a year? We are cool with th
at!

If any of the above applies to you, we have just the role you’re looking for!

On top of a fantastic salary of �20,554 per annum we offer a quarterly bonus scheme, 33 days holiday (inc Bank Holidays), generous pension scheme, medical insurance plus a whole host of other great benefits to suit your lifestyle.

Serving our customers is what we are here for and this role enables and supports our fantastic Engineers to do just that. We are looking for new colleagues to join our expanding Planning and Dispatch Team. The team thrive under pressure, work very closely together, and drive excellent customer service performance on a daily basis.

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Location: Nationwide flexible working
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12-month fixed term contract
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Salary: �20,554 per annum plus excellent benefits
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Quarterly bonus scheme
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Shift patterns will fall within the core hours of 7am-8pm Monday to Friday, 7.30am-6pm on Saturdays and 7.30am-5pm Sunday and bank holidays, 
you will know in advance and still be able to do all the things you want to!

What will you be doing?

You’ll be planning and dispatching the daily workloads for our Engineers, taking into consideration their geographical location, and using specialised planning and dispatch systems to ensure our customers receive a timely and efficient service.

Our customers are at the heart of everything we do, and we are always striving to deliver exceptional customer service. Therefore, we ask that you think outside the box to help identify opportunities for improvements to our current processes.

Your day to day duties will include:

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Working with local area teams (both field and office based) to ensure all planning and dispatch applications are utilised consistently and efficiently
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Helping identify opportunities for optimisation, forecasting and maximising planning and dispatching processes to enable effective delivery of great customer service

Who are we looking for? 

We’re looking for someone who is obsessed with great customer service; understands what excellent customer service looks, sounds and feels like and strives to provide the highest level of customer satisfaction.

We’re also looking for someone with:

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Some experience of working in customer service environment is advantageous but not essential
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Good literacy and numerical ability
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Understands good housekeeping for data protection and information security requirements

REASONABLE ADJUSTMENT:
If you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.