Homeowner Sales Service Executive (12 months FTC)


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Job Description

We have a great opportunity and currently seeking to recruit an experienced Homeowner sales executive on a 12 months FTC.

As a Homeowner Sales Services executive you will be a motivated sales professional, comfortable working to targets and working towards your  Key Performance Indicators .

Reporting to Head of Homeowner Sales Services you will be responsible for delivering consistently outstanding customer service to Peabody residents and all stakeholders

Your role will be to specifically  dealing with lease extension and Equity Homebuy products and assisting our  leaseholders with these products to contribute to our sales KPI’s.  You will also provide support for Right to Buy, Right to Acquire and Social Homebuy sales.  You will ensure that  all income and related targets are  achieved and you will help to provide exceptional customer service to our residents.

This a full time role over Monday to Friday. Peabody are currently working from home at present, but you will be required to work from the office if and when required post covid.

Skills/Experience required

The skills matrix below captures the skills and attributes that a successful Homeownership sales officer will demonstrate:

Experience of managing relationships with third parties including agents, solicitors and IFAs.

Demonstrable experience of achieving and exceeding targets and achieving KPI’s.

An understanding of the affordable housing sector, Local Authority and HCA requirements in line with the Capital Funding Guide.

Ability to work under pressure and manage high volume numbers of sales and enquiries.

Highly organised, solution-focused problem solving skills, able to work under pressure in a dynamic sales environment and manage high volume of projects and deadlines.

Committed to delivering high quality customer-driven services, demonstrating best practice, and achieving best value.

Ability to work with minimal supervision and to deliver quickly.

Working knowledge of and proven experience ensuring compliance with Data Protection laws, the Consumer Code and other relevant legislation.

Excellent numerical skills.

Have a full understanding of sales processes and legislation, particularly the Consumer Code.

Demonstrable experience of working within a Resident Sales environment, preferably with experience of the shared ownership leasehold products.

Experience of delivering excellent customer service with strong interpersonal skills.

A sound knowledge of the property market and sales processes & legislation.

Strong organisational skills with attention to detail.

Ability to provide a can-do approach to work with a strong customer focus.

Ability to plan and organise workloads to meet deadlines and targets.

Ability to work within a high-energy team and manage various projects at any given time.

To work required hours flexibly to meet business requirements.

Ability to adapt to change and learn new products and procedures as the business may require.

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by The Peabody Group.

If you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.