Housing Management Worker
Cleator Moor, Cumbria
Permanent, Full time (37.5 hpw)
Salary of £18,200 to £18,450 PA, plus brilliant benefits!
Empowering customers to live rewarding and happy lives. That’s when it hits home!
We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers who are over the age of 55, living independently. Some have health needs and mobility issues but arrange their own support. They live in a scheme of 25 flats, spread over 3 floors with access to communal facilities such as a laundry room and a scooter store. We also have a Pull Cord and Pendant System that provides 24-hour access to a help centre and will raise the alarm in the event of an emergency.
We help our customers by focussing on tenancy support. You’ll support by helping them to manage their tenancy and rent accounts. You’ll also support our customers with their housing benefit claims and making sure that these are received on their rent account. You’ll turn around vacant bed spaces so that new customers who need our help can move in quickly. You’ll also make sure our service achieves maximum occupancy, and that we are health and safety compliant!
Whilst the main base for the position will be at Stafford Court, Cleator Moor, you’ll be willing to work flexibly and have a can-do approach about travelling to and working at other schemes across the Cumbria.
“I am very happy living at Stafford Court, I feel very safe and like that there is a member of staff I can contact if needed. It is a very friendly spot and I wouldn’t move anywhere else. I find all Home Group personnel friendly and helpful.”
About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. Our manager is Ellie O’Grady who has worked for Home Group for 3 years. There are 8 of us in the team and we don’t just love to support our customers, we’re there for each other too! Brian, Fiona, Kathryn, Sandra, Clair, Lisa, Annette and Megan keep in regular contact, and enjoy a weekly team quiz to end the week on a high!
You’ll be working Monday to Friday between the hours of 08.30am and 16.30pm.
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You will have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.
As Housing Management Worker you’ll support letting and re-letting rooms or units, collecting rents, and taking formal tenancy action when needed. You’re great at managing your own time and have strong written and verbal communication skills.
To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
As this is a community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Management Worker Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!