Mental Health Support Worker

Home Group

  • Location:
  • Salary:
    £18,200 pro rata

Job Description

Mental Health Support Worker

Lowestoft and Beccles

Permanent, Part Time (30 hpw)

Salary Circa £18,200 pro rata 

Sleep in Shifts of £35.00 

From £9.31 per hour if you’d prefer to work on a casual basis

Plus, Brilliant Benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home!

At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe we’ll engage with you digitally where possible. 

We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers, who have a diagnosis of severe and enduring mental health conditions such as schizophrenia, bipolar, EUPD, personality disorders, anxiety and depression, and may also have substance misuse issues and/or a mild learning disability.

This fantastic role is mainly based within one of our 24/7 services in Lowestoft, which provides support to customers living in the service. You may also work within any of the services within our cluster. All have access to a local out of hours on call system to support colleagues/ customers in the event of an emergency.

We help our customers to learn or regain daily living skills such as budgeting, managing a tenancy, caring for themselves, accessing education, training and voluntary opportunities, supporting to maintain their mental health and well-being, supporting to appointments and social activities either within the service/organisation or in the community to enable customers to gain the skills they want and need to be ready for move on into the community.

Customer quote

“The staff have given me advice which has been beneficial and supportive. They were able to understand where I was and were helpful towards my future and aspirations. Staff have helped me understand who I am and to overcome worry and stress to know that help is available if needed. I feel more confident to move forward to my aspirations and improve independent living.”

About our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a “work family”. Our Manager is Ruth and she has gained a wealth of experience working with our customer group. Ruth has worked with vulnerable adults for the last 11 years in a variety of settings such as hospital discharge through to the rehabilitation of offenders on release from prison. There are 17 of us in the team and we don’t just love to support our customers, we’re there for each other too! Lisa, Heather, Elisha and others can’t wait to meet you and welcome you to the team.

Working hours 

We provide 24-hour support to our customers each day and every day. You’ll work on a rota basis, taking your turn covering sleep in’s starting at 17:00 to midnight sleep in until 07:00 and finish at 09:00, typical day shifts are 08:30-17:00, 09:00-21:00 and take your turn working days, evenings, weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

About you

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. 

We help change our customer’s lives for the better. You’ll play your part by assisting in the delivery of tasks that are based on our customers personal support plans, and their needs and aspirations. You’ll work with our Senior Support Workers and external agencies to assess and engage support for our customers. We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!

To keep our records straight, and customers safe, it's important that you are technologically savvy (or at the very least not a technophobe!)

To make sure our customers are well supported, it’s important that you have worked in a 24-hour supported housing environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

You will have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.


Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

To make sure that we keep our records straight, and customers safe, it's important that you are technologically savvy (or at the very least not a technophobe!)

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You can download the support worker job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

If you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.