Residential Scheme Manager
Permanent, Full Time (37.5 hpw)
Salary £15,207 pa to £16,500 pa rising to £20,945 through length of service plus brilliant benefits.
Empowering customers to live independent and happy lives. That’s when it hits home!
At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe we’ll engage with you digitally where possible.
We have a fabulous opportunity for you to join Home Group. We support our brilliant customers who are aged 60+ to live independently within our retirement community.
We have 33 flats /properties (a mixture of flats, and maisonettes!) here in Herne Court. Our residents live independently but socialise together within the scheme’s communal area. We help our customers by managing the buildings that they live in, to ensure that they are safe and secure and up to the required safety standards. We also get involved in finding the right partners to work with to maintain and look after our building.
We also support our customers’ welfare by signposting support and services that may be available to them to make a difference in their lives. Finally, we also assist the Home Group sales team when a new property becomes available, with interviews for potential new residents.
About our team
You will spend most of your time lone working on site.
However, you’ll will also be part of our wider team of fabulous Scheme Managers, who are super passionate about supporting our customers. To us we’re not just a team we’re a “work family”. Our manager is Melinda who has worked for Home Group for over 18 years now! When not at work Melinda likes to travel (although not a lot this year!) There are 10 of us in the team and we don’t just look after our customers, we’re there for each other too!
You’ll be working 37.5 hours per week Monday to Friday. The good news is that you’ll not be expected to work evenings and weekends or be on call!
You’re sociable, passionate and motivated to help your customers live happy lives. You thrive on interacting with others and are passionate about providing excellent customer service. You’ll impress us with your ability to work on your own initiative, building relationships with people from diverse backgrounds. You’ll have some experience in safeguarding, risk assessments, confidentiality, as well as being able to work collaboratively with different partners.
We need you to have knowledge of the health and social issues that affect older people. You’re organised, have excellent communication skills and can make your own decisions effectively.
As you’ll be responsible for managing the building on behalf of our residents, we need you to have strong technical and administrative skills. You will get involved in tasks such as managing the accounts, budgets and invoices for maintenance and repairs of the building and gardens. You’ll work with our procurement team to source suitable local suppliers.
To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) You need to be aware that we are a high-tech company and most of our processes and tools are online.
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the scheme manager job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!