Housing Management Coordinator
Permanent, Full Time (37.5 hpw)
Salary £19,000 to £20,250 pa, rising to £24,000 through length of service.
Plus, brilliant benefits!
Empowering customers to live rewarding and happy lives. That’s when it hits home.
At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe we’ll engage with you digitally where possible.
We have a fabulous opportunity for you to join our awesome team. You will be based in Yeovil, South Somerset and support our brilliant customers to maintain their tenancies in 37 local properties. You’ll be our Housing and Property Guru! Focusing on tenancy support, you’ll provide a housing management service to our customers, supporting them to manage their tenancy and rent accounts. You will also be involved in setting up a new supported service in the local area.
You’ll help our customers with their housing benefit claims and making sure that these are received on their rent account. You’ll turn around vacant bed spaces so that new customers who need our help can move in quickly. You’ll also make sure our service achieves maximum occupancy, and that we are health and safety compliant!
About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’.
There are 5 of us in the team and we don’t just love to support our customers, we’re there for each other too!
As a team we’re critical to supporting our customers. This means your typical working hours will be 9am to 5pm, Monday to Friday. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!
Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank. You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid weekly!
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You will have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.
As a Housing Management Coordinator you’re experienced in managing a housing management caseload and overseeing landlord and housing management duties. You know all about re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. You’re great at managing your own time and have strong written and verbal communication skills.
To keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)
To make sure our customers are well supported, it’s important that you have worked in a supported housing or housing services environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!
You’ll need to travel around to spend time with your customers. You could do this role using public transport, or if you drive and have access to a car that would also be amazing! We pay your expenses to cover this use!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Management Coordinator Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!