Community Housing Assistant

Home Group

  • Location:
  • Salary:
    £18,200 pa

Job Description

Community Housing Assistant
Working across Essex and based at our Chelmsford Office

Full Time (37.5 hpw) Permanent  
Salary: £18,200 to £19,900 rising to £25,000 pa through length of service

Plus, brilliant benefits! 
Empowering customers to live rewarding and happy lives. That’s when it hits home
At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe we’ll engage with you digitally where possible.
We have a fabulous opportunity for you to join our ambitious and hard-working team in the new role of Community Housing Assistant.  Your role in a nutshell is to support our team of Housing Managers to deliver brilliant services to customers; not just providing customers with a home, but also building relationships with them.

Our Housing Managers collect rent, chase arrears, fill empty properties, manage estates, collaborate with our maintenance colleagues and contractors and deal with anti-social behaviour.  You will work side by side with them to help ensure that where our customers need support, we are available to assist them.

About our team
To us we’re not just a team we’re a ‘work family’. Our Operations Manager is Nic Davey who has a vast amount of experience and loves getting muddy at Music festivals. Our Housing Managers bring a wealth of experience which they will share with you to help you develop your skills, knowledge and expertise and progress within the organisation and so it makes sense that you’ll be line managed by one of Housing Managers.  We don’t just love to support our customers, we’re there for each other too! 
The Essex Housing team is made up of 6 Housing Managers, 1 Community Housing Assistant and 1 Financial Inclusion Partner and we are about to introduce four new Housing Apprentices to our team so it’s an exciting time to join. You will have the flexibility of working either from home or in one of our local offices. The great news is that we’ll give you the kit to make that easy. 
Work Location
You’ll work across the Essex county and depending upon location, will have the flexibility of working either from home or in one of our offices.  The great news is that we’ll give you the kit you need to make that easy.

Working hours
As a team we’re critical to supporting our customers, therefore flexibility is key.  You will be proactive and accountable for managing your own diary which may include the occasional evening or weekend.  The good news is it’s the team’s unwritten rule that you attend the important appointments in life.  So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you around what matters.  Our focus is on getting the job done in a flexible way that suits both you and our customers!
About you
You'll have a proven passion for delivering excellent customer service and a genuine desire to help customers through use of your established time-management, organisational and admin skills in a proactive, solution-focused, friendly and optimistic way.  You will work collaboratively with colleagues and external partners in your region, as well as our Customer Service Centre and Maintenance colleagues.  You’ll use your creative spark and keen eye for detail to ensure our properties and environments are safe, secure and well-managed, supporting our communities to thrive.  Naturally empathetic, you can build rapport quickly and it will also be brilliant if you have an understanding of confidentiality, professional boundaries, housing management, housing law and universal credit too!
You will support your Housing Managers by carrying out generic Housing Management activities including arrears, empty property and estate management, customer involvement, lettings and other related tasks.  You will also support your team by working towards meeting challenging targets, including our all-important routine safety and compliance checks, and record them in a timely and accurate fashion; signposting customers to our Customer Service Centre where appropriate.
Here at Home Group we have invested heavily in our future and use up-to-date equipment.  You’ll be issued with the latest kit, including a Surface Pro laptop and mobile phone.  So, it's important to us that you are technologically savvy (or at the very least not a technophobe!)
Ideally or non-required
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude, passion for customer service and enthusiasm that are critical to making this role a success.  We can nurture your talent, just let us know in your covering letter why you have a passion for working here!

As this is an agile-working and community-based role, you need to be able to drive, as well as having access to a car insured for business purposes.  Don’t worry, we’ll pay you expenses to cover this use!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?

If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You can download the Community Housing Assistant job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

If you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.