Financial Inclusion Partner
Permanent, Full time (37,5 hpw)
Salary circa £26,000
Plus brilliant benefits!
That’s when it hits home
We have a fabulous opportunity for you to join our awesome team in this sparkly new role of “Financial Inclusion Partner”. You will be working in collaboration with our Housing Managers in Dundee, Edinburgh and Rosyth, Glasgow, Dumfries and Galloway. You will assist customers, who may be struggling financially by providing support and advice through which you will help to sustain tenancies and maximise income.
What makes us No. 7 in the UK’s Best Super Large Great Places to Work, 5th Best Place in the UK for Great Places for Women to Work, 17th in the Stonewall Top 100 and Investors in People Gold Standard? It’s our brilliant people and culture!
About our team
You’ll be working alongside our fabulous team, who are super passionate about working together with our customers and partners in our communities. To us we’re not just a team we’re a “work family”. Our manager is Karen who has been with Home Group for over a huge 12 years, so she knows a thing or two about the sector!
You will be working as part of a team of two Financial Inclusions Partners as well as Housing Managers. We don’t just love to support our customers, we’re there for each other too! You'll report into Janice our Operations Manager who has also worked for Home Group for over 13 years (we’re obviously doing something right!). Her role has included delivering a range of operational and specialist services in the social care and housing fields. Janice empowers colleagues and customers through involvement and team building, to provide personalised service delivery and tenancy sustainment. And when not at work, you might find her travelling far and wide in her mobile home!
You’ll work across our communities in Scotland. The great news is that you will have the flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy, so have a chat with Janice at interview to see what suits you and works for us. We work based on trust and we work flexibly so you need to spend it doing the things that matter to you!
You’ll be passionate about customer Service, and an advocate on welfare rights. You’ll provide top notch advice and support to our customers to empower them towards financial independence. You’ll work closely within the Housing Management team and with both internal and external stakeholders, aiming to support customers to sustain their tenancies.
You’ll have a great understanding of welfare benefits and rights, and be up to date on recent reforms as well as knowledge on the DWP and local authority processes. Also you’ll be our go to person on local and national charities, and funding options available. You’ll be a natural problem solver and be able to relate to people from all backgrounds, and be passionate to build our customers confidence in their finances.
It’s important to us that you have worked in a welfare advice and support environment before. Don’t worry, we won’t drop you in the deep end, we’ll help you to understand how things work at Home Group!
It would be amazing if you have worked in a social housing environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
As this is a community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use! We have fab offices in Edinburgh, Glasgow or Dundee to work from as well as working from home – we are so flexible! As this is a new post you will have the chance to shape your own diary with your Manager.
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Financial Inclusion Partner Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!